Refund & Returns Policy

At Qing Li Peptide, we strive to ensure that every customer is satisfied with their purchase. If you are not fully satisfied with your order, we are here to help.

1. Return Policy

  • Eligibility for Return:

    We accept returns within 30 days of receiving your order. To be eligible for a return, the product must be in its original, unopened condition and unused.

  • Non-Returnable Items:

    Unfortunately, we cannot accept returns on opened products, customized orders, or clearance items. If you have any questions about whether your item is eligible for return, please contact our support team.

2. Refund Policy

  • Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment (PayPal).

  • Processing Time: Please allow up to 10 business days for the refund to be processed after we have received the returned product.

  • Refund Amount: Your refund will cover the full purchase price of the product, excluding shipping costs. Return shipping fees will be the responsibility of the customer, unless the return is due to a product defect or error on our part.

3. How to Return Your Product

  1. Contact our customer service team at 353813357@qq.com to request a return authorization.

  2. We will provide you with instructions on how to ship your return item back to us.

  3. Make sure to securely package your item and include a copy of your order receipt or invoice in the return package.

  4. Once we receive the returned item and inspect its condition, we will issue your refund.

4. PayPal Refunds

If you have made your payment via PayPal, the refund will be processed directly to your PayPal account. Please note that PayPal may take a few days to reflect the refund in your account, depending on their processing time.

Why Choose Qing Li Peptide?

  • Quality Assurance: All our products are rigorously tested for purity and quality, ensuring that you receive only the best.

  • Excellent Customer Support: Our team is always ready to assist you with any inquiries or issues.

  • Hassle-Free Returns: We want to make your shopping experience as smooth as possible, so we offer a simple and easy return process.

Contact Us

If you have any further questions or concerns about our Refund & Returns policy, feel free to contact us: